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Cricket Wireless Service Cloud Quest June 2023
Project type
Service Cloud Implementation
Date
June 20, 2023
Location
New Jersey
In this use case I worked on a team as the Salesforce Business Analyst. The purpose of this project was to implement solutions in Service Cloud to improve the Case Management Process and Analytics for the stakeholders of the Customer Service Division stakeholders at Cricket Wireless. Note: this project is a mock scenario case study curated by Clicked. All names, scenario, and data are fictional.
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