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Resume

Experience

2000 - Current

Professional Experience

Environments Agile/Scrum, SDLC, Predictive Waterfall

 

Industries:  Commercial Construction, Travel, Banking, Insurance,  Retail Home Goods, and Bridal Fashion Industries 

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  • ​Holistic approach to elicit requirements from C-Suite Stakeholders resulting in accurate scope definition and quicker acceptance of developed features

  • Facilitated meetings with stakeholders reviewing scope, and features, requirements resulting in a quicker acceptance of features developed

  • Manage stakeholder expectations by fully understanding business value of requirements and establishing Minimum Viable Product delivery agreement

  • Conducted Product Backlog Grooming in collaboration with developers and the solutions architect

  • Wrote User Stories, and defined Acceptance Criteria for developers gaining praise from Lead Solutions Architect thus establishing best practices for all Product Analyst on the project

  • Executed Technical Writing of the Functional Design Document and plans for Risk Management, User Acceptance Testing, and Implementation/Training to be read by developers and C-Suite stakeholders

  • Engineered  end to end Business Process and architect process map to define new sales process and address changes I designed for cross CRM coordination of the sale between sales representative and sales support representative users

  • Presented demonstrations of developed features during Sprint Review meetings with stakeholders in a virtual environment using PowerPoint and Canva slide decks

  • Led collaborative discussions with developers to establish a team charter and clearly define the criteria for “definition of done”

  • ​Proficient in the following software:  Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Agentforce, Data Cloud), MS Dynamics, Slack, Jira, Rally, MS Office, MS Power Point, MS Excel, MS Visio, MS Sharepoint, MS Teams, MS Project, Lucid Chart, Elements Cloud, Procore

Nov 2018 - Current

Salesforce Professional

  • https://trailblazer.me/id/feliciadicks

  • Salesforce Champion End User of Sales Cloud for 2+ years as a Travel Consultant

  • Trained fellow travel consultants on uses of Sales Cloud to improve sales and customer relationships                       

  • As a Business Analyst at Comcast, designed and mapped new End to End Sales Process to allow for Cross CRM functionality in order to successfully complete a sale for the outside sales reps, and standardized the User Story format for better communication with the development team                                           

  • As a Business Analyst created User Stories, conducted User Story Grooming practices, and defined Acceptance Criteria.

  • Created a Functional Design Document and plans for Risk Management, User Acceptance Testing, and Implementation/Training

  • Designed solutions to address the needs to streamline the Sales Process among 12 regions which included Customized Lightning Pages, dynamic reports and dashboards, validation rules, Big Deal Alerts, and an approval process                                        

  • Functioned as a Business Analyst focusing on Discovery Requirements Gathering and Define tactics, User Story grooming, Acceptance Criteria refinement, and Wireframing for Reports and Dashboard          

  • Product Owner and Project Manager in a team of 5 to utilize the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy) to elicit requirements, needs analysis, and business case definition to scope a solution that meets a client’s business challenge

  • Solution Completed: UPN to solve the need for better visibility of the value of Opportunities in various stages for the Vice President of B2B Sales, Customized Home Page and Dashboard, weekly subscription to report for Year-to-Date Revenue and Projections for the VP of B2B Revenue

Education

2000-2006

Rutgers University

Marketing, BS

Camden, NJ

While studying for my bachelors degree I was one of the first members of the All Girl Varsity Competition Cheer Squad for the  Scarlett Knights in New Brunswick.  I also worked for the non-profit Gear Up Program as a Mentor.  While working for Gear Up I planned an executed a special event for 7th and 8th grade students in the New Brunswick School District called College for a Day.  The day resulting in 2 students I personally mentored deciding to make attending college their scholastic goal when they thought it wasn't in the cards for them before.  Cheering for Rutgers and working for Gear Up are two major highlights of my lights.

Certifications

Salesforce

  • Sept 2022 -Certified Administrator

  • Jan 2023 - Certified Business Analyst

Scrum Alliance

  • Jan 2021- Certified Scrum Master

Professional skillset

Entrepreneurial Mindset

Requirements Gathering

Teamwork & Collaboration

Agile/Scrum Methodology

Process Improvement

Business Analysis

Volunteer

BCHS Cheer Coach

BTHS Cheer Coach

Org Build Creator and Project Manager

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